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Heinz, Silvia and Linxen, Sebastian and Tuch, Alexandre N. and Frasseck, Lars and Opwis, Klaus. (2017) Is It Still Where I Expect It? Users’ Current Expectations of Interface Elements on the Most Frequent Types of Websites. Interacting with Computers, 29. pp. 325-344.


Seckler, M. and Heinz, and S., Forde and Tuch, A. N. and Opwis, K.. (2015) Trust and distrust on the web : User experiences and website characteristics. Computers in Human Behavior, Vol. 45. pp. 39-50.

Heinz, Silvia. User research in human-computer interaction : analyzing users' expectations and interactions to improve their experience on websites. 2015, Doctoral Thesis, University of Basel, Faculty of Psychology.


Seckler, Mirjam and Heinz, Silvia and Bargas-Avila, Javier A. and Opwis, Klaus and Tuch, Alexandre N.. (2014) Designing usable web forms: empirical evaluation of web form improvement guidelines. In: Proceedings of the 2014 annual conference on Human factors in computing systems (CHI EA 2014). New York, N.Y., pp. 1275-1284.

Linxen, S. and Tuch, A. N. and Heinz, S. and Opwis, K. and Müller, L. J.. (2014) Mental models for web objects in different cultural settings. In: CHI '14 Extended Abstracts on Human Factors in Computing Systems. New York, NY, pp. 2557-2562.

Iten, G. H. and Hübscher, R. and Heinz, S. and Opwis, K. and Stöcklin, M.. (2014) The impact of interactive visual simulations on learning statistics. In: CHI 2014, one of a CHInd : the 32nd Annual ACM Conference on Human Factors in Computing Systems ; extended abstracts ; Toronto, Canada, April 26-May 1, 2014. New York, NY, pp. 2251-2256.


Heinz, S. and Hug, M. and Nugaeva, C. and Opwis, K.. (2013) Online ad banners: the effects of goal orientation and content congruende on memory. In: CHI '13 extended abstracts on human factors in computing systems, CHI '13. New York, pp. 1875-1880.

Seckler, M. and Heinz, S. and Bargas-Avila, J. and Opwis, K. and Tuch, A.. (2013) Empirical evaluation of 20 web form optimization guidelines. In: CHI '13 extended abstracts on human factors in computing systems, CHI '13. New York, pp. 1893-1898.


Heinz, Silvia and Opwis, Klaus. (2011) ZeGo 2011 - Zufriedenheit im eGovernment : Messung der Zufriedenheit mit den 26 Kantonsportalen der Schweiz. Basel.