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Pharmacists as youth-friendly service providers: documenting condom and emergency contraception dispensing in Kenya

Gonsalves, Lianne and Wyss, Kaspar and Gichangi, Peter and Hilber, Adriane Martin. (2020) Pharmacists as youth-friendly service providers: documenting condom and emergency contraception dispensing in Kenya. International journal of public health, 65 (4). pp. 487-496.

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Abstract

This Kenya-based study ascertained whether pharmacies were an untapped source of 'youth-friendly' health services by determining (1) whether young people (aged 18-24) could successfully obtain condoms and emergency contraception (ECP); (2) whether contraceptives were dispensed according to national guidelines; and (3) how young people felt about obtaining ECP and condoms from pharmacy personnel.; This study used several methods to capture and cross-check purchasing experiences as reported by young people with those of dispensing pharmacy personnel. These included: focus group discussions; in-depth interviews; key informant interviews; and mystery shoppers.; When in stock, young people were successfully able to obtain ECP and condoms from pharmacies. Counselling was sporadic: when it happened, it was not always accurate. Despite a lack of counselling, young people reported being satisfied with the quick, transactional interaction with pharmacy personnel.; The brief, transactional interactions between pharmacy personnel and young clients appear to be 'youth-friendly enough'. While there is room to strengthen the services provided (improving both accuracy and scope), this should be done in a manner that does not fundamentally alter the current interaction.
Faculties and Departments:09 Associated Institutions > Swiss Tropical and Public Health Institute (Swiss TPH)
09 Associated Institutions > Swiss Tropical and Public Health Institute (Swiss TPH) > Department of Swiss Centre for International Health (SCIH)
UniBasel Contributors:Gonsalves, Lianne and Wyss, Kaspar and Martin Hilber, Adriane
Item Type:Article, refereed
Article Subtype:Research Article
Publisher:Birkhäuser
ISSN:1661-8556
Note:Publication type according to Uni Basel Research Database: Journal article
Language:English
Identification Number:
Last Modified:10 Jul 2020 12:30
Deposited On:10 Jul 2020 12:30

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