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Co-production as a driver of client satisfaction with public service organizations: an analysis of German day-care centres

Lindenmeier, Jörg and Seemann, Ann-Kathrin and Potluka, Oto and von Schnurbein, Georg. (2019) Co-production as a driver of client satisfaction with public service organizations: an analysis of German day-care centres. Public Management Review. pp. 1-23.

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Official URL: https://edoc.unibas.ch/72300/

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Abstract

This paper investigates the effects of co-production on satisfaction with public service organizations (PSOs) in a day-care setting. Based on a survey of parents from Germany, this paper validates the effects of economic, political, and social participation on satisfaction and considers the level of information, person-organization fit, and structural quality as mediating variables. Mediation analysis shows significant and positive indirect effects of political and social co-production on satisfaction. In contrast, economic co-production has no effect on client satisfaction. Based on the findings and the study's limitations, this paper delineates practical implications and avenues for future research.
Faculties and Departments:08 Cross-disciplinary Subjects > Center for Philanthropy Studies (CEPS) > Stiftungsmanagement (von Schnurbein)
UniBasel Contributors:von Schnurbein, Georg and Potluka, Oto
Item Type:Article, refereed
Article Subtype:Research Article
Publisher:Taylor & Francis
ISSN:1471-9037
e-ISSN:1471-9045
Note:Publication type according to Uni Basel Research Database: Journal article
Identification Number:
Last Modified:12 Feb 2020 09:58
Deposited On:12 Feb 2020 09:58

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