Lindenmeier, Jörg and Seemann, Ann-Kathrin and Potluka, Oto and von Schnurbein, Georg. (2021) Co-production as a driver of client satisfaction with public service organizations: an analysis of German day-care centres. Public Management Review, 23 (2). pp. 210-232.
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Abstract
This paper investigates the effects of co-production on satisfaction with public service organizations (PSOs) in a day-care setting. Based on a survey of parents from Germany, this paper validates the effects of economic, political, and social participation on satisfaction and considers the level of information, person-organization fit, and structural quality as mediating variables. Mediation analysis shows significant and positive indirect effects of political and social co-production on satisfaction. In contrast, economic co-production has no effect on client satisfaction. Based on the findings and the study's limitations, this paper delineates practical implications and avenues for future research.
Faculties and Departments: | 08 Cross-disciplinary Subjects > Center for Philanthropy Studies (CEPS) > Stiftungsmanagement (von Schnurbein) |
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UniBasel Contributors: | von Schnurbein, Georg and Potluka, Oto |
Item Type: | Article, refereed |
Article Subtype: | Research Article |
Publisher: | Taylor & Francis |
ISSN: | 1471-9037 |
e-ISSN: | 1471-9045 |
Note: | Publication type according to Uni Basel Research Database: Journal article |
Language: | English |
Identification Number: | |
edoc DOI: | |
Last Modified: | 11 Aug 2022 13:02 |
Deposited On: | 12 Feb 2020 09:58 |
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