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Cognitive processes in procedural justice judgments. The role of ease-of-retrieval, uncertainty, and experience

Janssen, Jana and Müller, Patrick A. and Greifeneder, Rainer. (2011) Cognitive processes in procedural justice judgments. The role of ease-of-retrieval, uncertainty, and experience. Journal of Organizational Behavior, 32 (5). pp. 726-750.

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Official URL: http://edoc.unibas.ch/48786/

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Abstract

In a field experiment with 517 job applicants, the processes underlying the formation of procedural justice judgments were investigated. It was hypothesized that procedural justice judgments may be based not only on content information (e.g., “What are fair aspects of the selection procedure?”), but also on the felt ease or difficulty with which this content information can be retrieved from memory (ease-of-retrieval; e.g., “How easily can I recall fair aspects of the selection procedure?”). Evaluations of the company's online application procedure show that job candidates based procedural justice judgments on content information or on ease-of-retrieval, depending on their uncertainty regarding the online application procedure as well as their prior experiences with online applications. Specifically, experienced applicants who felt certain based their judgments on ease-of-retrieval, whereas all other applicants based their judgments on content information. Implications for research on the formation of justice judgments as well as practical applications are discussed.
Faculties and Departments:07 Faculty of Psychology > Departement Psychologie > Forschungsbereich Sozial-, Wirtschafts- und Entscheidungspsychologie > Sozialpsychologie (Greifeneder)
UniBasel Contributors:Greifeneder, Rainer
Item Type:Article, refereed
Article Subtype:Research Article
Publisher:Wiley
ISSN:0894-3796
e-ISSN:1099-1379
Note:Publication type according to Uni Basel Research Database: Journal article -- Nominated for Best Paper Award at the Academy of Management Meeting 2012, Boston -- This is the peer reviewed version of the following article: Janssen, Jana and Müller, Patrick A. and Greifeneder, Rainer. (2011) Cognitive processes in procedural justice judgments. The role of ease-of-retrieval, uncertainty, and experience. Journal of Organizational Behavior, 32 (5). pp. 726-750, which has been published in final form at [see DOI]. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.
Language:English
Identification Number:
Last Modified:06 Apr 2018 09:44
Deposited On:06 Apr 2017 08:51

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