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Items where Author is "Stauss, Bernd"

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Bruhn, Manfred and Stauss, Bernd. (2010) Serviceorientierung im Unternehmen – Eine Einführung in die theoretischen und praktischen Problemstellungen. In: Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement. Wiesbaden, pp. 3-32.

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