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Intranet satisfaction questionnaire : development and validation of a questionnaire to measure user satisfaction with the intranet

Bargas-Avila, J. A. and Loetscher, J. and Orsini, S. and Opwis, K.. (2009) Intranet satisfaction questionnaire : development and validation of a questionnaire to measure user satisfaction with the intranet. Computers in human behavior, Vol. 25, H. 6. pp. 1241-1250.

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Official URL: http://edoc.unibas.ch/dok/A5250306

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Abstract

In recent years, Intranets have become increasingly important to their companies. Substantial investments have been made to provide crucial information and workflows to employees. In this context the question of quality assurance arises: how can user satisfaction with the Intranet be measured? This article presents the development of a questionnaire to measure user satisfaction with the Intranet. After a first validation of the instrument (18 items) in an international insurance company (N1=881), a final set of 13 items remained. These were tested with the Intranet of a national retail company (N2=1350). The final version showed a high internal consistency (Cronbach α) of .89, good item difficulties (.36–.73) and discriminatory power coefficients (.48–.73), as well as a moderate average homogeneity of .44. An exploratory factor analysis revealed two factors, “Content Quality” and “Intranet Usability”, explaining 56.54% of the variance. Meanwhile, the survey was translated into 10 languages: Chinese, English, French, German, Italian, Japanese, Portuguese, Russian, Slovenian, and Spanish.
Faculties and Departments:07 Faculty of Psychology > Departement Psychologie > Forschungsbereich Persönlichkeits- und Entwicklungspsychologie > Allgemeine Psychologie und Methodologie (Opwis)
07 Faculty of Psychology > Departement Psychologie > Ehemalige Einheiten Psychologie > Mensch-Maschine Interaktion (Bargas-Avila)
UniBasel Contributors:Bargas-Avila, Javier Andrés and Orsini, Sébastien and Opwis, Klaus
Item Type:Article, refereed
Article Subtype:Research Article
Bibsysno:Link to catalogue
Publisher:Elsevier
ISSN:0747-5632
Note:Publication type according to Uni Basel Research Database: Journal article
Last Modified:22 Mar 2012 14:24
Deposited On:22 Mar 2012 13:42

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