Enhancing online forms : use format specifications for fields with format restrictions to help respondents

Bargas-Avila, J. A. and Orsini, S. and Piosczyk, H. and Urwyler, D. and Opwis, K.. (2011) Enhancing online forms : use format specifications for fields with format restrictions to help respondents. Interacting with computers : the interdisciplinary journal of human-computer interaction, Vol. 23, H. 1. pp. 33-39.

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Official URL: http://edoc.unibas.ch/dok/A5839849

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Field format restrictions are often used in online forms to impose certain formatting and content rules on users, such as minimum password length or date entry format. In this study, the question whether and how format restrictions for fields in online forms should be communicated to Internet users was explored. In an online study with n = 166 participants, four ways to communicate format restrictions were investigated: (1) no visual format restriction, (2) format examples, (3) format specifications, and (4) both format restrictions (examples and specifications). Results show that providing details of any format restriction to users in advance leads to significantly fewer errors and trials. The most efficient way to communicate field format restrictions to users is by stating the imposed rule (format specification). Providing an additional example neither helps nor constrains users.
Faculties and Departments:07 Faculty of Psychology > Departement Psychologie > Society & Choice > Allgemeine Psychologie und Methodologie (Opwis)
07 Faculty of Psychology > Departement Psychologie > Ehemalige Einheiten Psychologie > Mensch-Maschine Interaktion (Bargas-Avila)
UniBasel Contributors:Bargas-Avila, Javier Andrés and Orsini, Sébastien and Piosczyk, Hannah and Urwyler, Dominic and Opwis, Klaus
Item Type:Article, refereed
Article Subtype:Research Article
Note:Publication type according to Uni Basel Research Database: Journal article
Last Modified:14 Sep 2012 07:20
Deposited On:14 Sep 2012 07:03

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