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Provision of pharmaceutical care by community pharmacists : a comparison across Europe

Hughes, Carmel M. and Hawwa, Ahmed F. and Scullin, Claire and Anderson, Claire and Bernsten, Cecilia B. and Björnsdóttir, Ingunn and Cordina, Maria A. and da Costa, Filipa Alves and De Wulf, Isabelle and Eichenberger, Patrick and Foulon, Veerle and Henman, Martin C. and Hersberger, Kurt E. and Schaefer, Marion A. and Søndergaard, Birthe and Tully, Mary P. and Westerlund, Tommy and McElnay, James C.. (2010) Provision of pharmaceutical care by community pharmacists : a comparison across Europe. Pharmacy world & science, Vol. 32, H. 4. pp. 472-487.

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Official URL: http://edoc.unibas.ch/dok/A5841044

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Abstract

To investigate the provision of pharmaceutical care by community pharmacists across Europe and to examine the various factors that could affect its implementation.; A questionnaire-based survey of community pharmacies was conducted within 13 European countries. The questionnaire consisted of two sections. The first section focussed on demographic data and services provided in the pharmacy. The second section was a slightly adapted version of the Behavioral Pharmaceutical Care Scale (BPCS) which consists of three main dimensions (direct patient care activities, referral and consultation activities and instrumental activities).; Response rates ranged from 10-71% between countries. The mean total score achieved by community pharmacists, expressed as a percentage of the total score achievable, ranged from 31.6 (Denmark) to 52.2% (Ireland). Even though different aspects of pharmaceutical care were implemented to different extents across Europe, it was noted that the lowest scores were consistently achieved in the direct patient care dimension (particularly those related to documentation, patient assessment and implementation of therapeutic objectives and monitoring plans) followed by performance evaluation and evaluation of patient satisfaction. Pharmacists who dispensed higher daily numbers of prescriptions in Ireland, Germany and Switzerland had significantly higher total BPCS scores. In addition, pharmacists in England and Ireland who were supported in their place of work by other pharmacists scored significantly higher on referral and consultation and had a higher overall provision of pharmaceutical care. The present findings suggest that the provision of pharmaceutical care in community pharmacy is still limited within Europe. Pharmacists were routinely engaged in general activities such as patient record screening but were infrequently involved in patient centred professional activities such as the implementation of therapeutic objectives and monitoring pla or in self-evaluation of performance.
Faculties and Departments:05 Faculty of Science > Departement Pharmazeutische Wissenschaften > Pharmazie > Pharmaceutical Care (Hersberger)
UniBasel Contributors:Hersberger, Kurt E. and Eichenberger, Patrick M
Item Type:Article, refereed
Article Subtype:Research Article
Publisher:KNMP
ISSN:0928-1231
Note:Publication type according to Uni Basel Research Database: Journal article
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Last Modified:08 Jun 2012 06:56
Deposited On:08 Jun 2012 06:51

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