Stakeholder perspectives on 'Swiss quality' healthcare in the context of inbound medical tourism to Switzerland: An exploratory qualitative study

Couceiro, Joao and Elger, Bernice S. and Satalkar, Priya. (2022) Stakeholder perspectives on 'Swiss quality' healthcare in the context of inbound medical tourism to Switzerland: An exploratory qualitative study. Journal of Patient Safety and Risk Management, 27 (3). pp. 111-123.

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Background: Global literature on medical travel focuses on patients from high-income countries traveling to middle-income countries reputed for providing high quality care at significantly lower costs. However, little is known about the movement of wealthy foreign patients to high-income countries such as the USA, the UK or Switzerland. Objective: In this paper, we focus on Swiss medical tourism stakeholders and their strategies to attract a niche of self-paying foreign patients to undergo medical treatment in Switzerland. We describes how they harness the label of 'Swiss quality' healthcare to promote Switzerland in global medical travel industry. Methods: We conducted semi-structured, in-depth interviews with 30 medical tourism stakeholders including 15 health care professionals (HCPs) treating self-paying foreign patients in publicly funded and privately owned hospitals in French and German-speaking regions of Switzerland. The data were inductively coded using thematic analysis. Results: We present their views on 'Swiss quality' healthcare under three themes: health-related human resources, Swiss medical infrastructure, and foreign patients' perceived trust in the 'Swiss quality' label. Participants equated Switzerland's global image and 'Swiss quality' as a 'brand' and believed that foreign patients' trust in 'Swiss quality' is a unique selling point of Swiss healthcare system. Conclusion: By problematizing the use of 'Swiss quality' label to attract wealthy patients to Switzerland, we highlight a few ethical questions that deserve further scrutiny
Faculties and Departments:08 Cross-disciplinary Subjects > Ethik > Institut für Bio- und Medizinethik > Bio- und Medizinethik (Elger)
03 Faculty of Medicine > Departement Public Health > Ethik in der Medizin > Bio- und Medizinethik (Elger)
UniBasel Contributors:Elger, Bernice Simone and Pessoa Couceiro, Joao Pedro and Satalkar, Priya
Item Type:Article, refereed
Article Subtype:Research Article
Publisher:SAGE Publications
Note:Publication type according to Uni Basel Research Database: Journal article
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Last Modified:10 Jan 2023 09:09
Deposited On:10 Jan 2023 09:07

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