Usable error message presentation in the World Wide Web: Do not show errors right away

Bargas-Avila, J. and Oberholzer, G. and Schmutz, P. and de Vito, M. and Opwis, K.. (2007) Usable error message presentation in the World Wide Web: Do not show errors right away. Interacting with computers, Vol. 19, H. 3. pp. 330-341.

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Official URL: http://edoc.unibas.ch/dok/A5248979

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Online form validation can be performed in several ways. This article discusses two empirical studies with 77 and 90 participants, which have found evidence that the best way of presenting error messages is to provide the erroneous fields after users have completed the whole form. Immediate error feedback recommended by the International Organization for Standardization (ISO) showed the worst performance in these studies. Where presented with immediate feedback, users often simply ignored the messages on the screen and continued completing the form as if nothing happened. These results lead to the postulation of the "Modal Theory of Form Completion": Users are in either "Completion" or "Revision Mode" when filling out online forms. These modes affect the users` way of interaction with the system: During Completion Mode the users` disposition to correct mistakes is reduced, therefore error messages are often ignored. (c) 2007 Elsevier B.V. All rights reserved.
Faculties and Departments:07 Faculty of Psychology > Departement Psychologie > Ehemalige Einheiten Psychologie > Mensch-Maschine Interaktion (Bargas-Avila)
UniBasel Contributors:Bargas-Avila, Javier Andrés and Opwis, Klaus
Item Type:Article, refereed
Article Subtype:Research Article
Note:Publication type according to Uni Basel Research Database: Journal article
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Last Modified:22 Mar 2012 14:24
Deposited On:22 Mar 2012 13:42

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