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Evaluation of a prompt card for community pharmacists performing consultations with patients on anticoagulation - lessons learned

Arnet, Isabelle and Holden, Michael and Antoniou, Sotiris and iPact group, . (2018) Evaluation of a prompt card for community pharmacists performing consultations with patients on anticoagulation - lessons learned. Pharmacy practice, 16 (3). p. 1244.

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Official URL: https://edoc.unibas.ch/67121/

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Abstract

To evaluate a prompt card (i.e., a post-card sized tool that lists counselling prompt information) with 5 key elements and 3 open key questions to ask patients in community pharmacies.; Community pharmacists practicing in England and accredited to perform consultations used the prompt card during a formal consultation with emphasis on patients receiving oral anticoagulation. Main outcome measure was the number of performed consultations with pharmacists' thoughts and feedbacks in writing.; During 8 weeks, 19 pharmacists (mean age: 36.6 (SD=9) years; 7 women; accredited an average of 12.9 (SD=9.8) years) performed 1,034 consultations and used the prompt card 104 times during anticoagulation consultations. Overall the prompt card was judged practical and relevant by the 16 pharmacists who used it (100%), especially because it outlines what a good consultation should comprise. The key elements offered a logical framework to guide the overall approach when undertaking a consultation. The two questions, "Why do you want to use this medicine?" and "Why would you not want to use this medicine?" generated negative responses from the patient and pharmacists, respectively.; Our prompt card with key questions summarizing all the points that should be addressed in a consultation supported effective communication during patient-pharmacist interaction. Two questions need rephrasing and a further question is needed to determine how patients are using their medicines.
Faculties and Departments:05 Faculty of Science > Departement Pharmazeutische Wissenschaften > Pharmazie > Pharmaceutical Care (Hersberger)
UniBasel Contributors:Arnet, Isabelle
Item Type:Article, refereed
Article Subtype:Research Article
ISSN:1885-642X
Note:Publication type according to Uni Basel Research Database: Journal article
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Last Modified:26 Apr 2020 19:02
Deposited On:26 Apr 2020 19:02

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