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Relationship Quality in the Context of Computer-Mediated Communication - A social constructionist approach

Meissner, Jens O.. (2005) Relationship Quality in the Context of Computer-Mediated Communication - A social constructionist approach. WWZ Discussion Papers, 2005 (15).

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Official URL: https://edoc.unibas.ch/61256/

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Abstract

This paper contributes to possible answers to the question: What are the effects of computermediated communication on relationship qualities in organizations? To answer this question without oversimplifying the phenomena an adequate research methodology has to be found. First, the interrelationship between computer-mediated communication (CMC) and relationship quality is reviewed. CMC-theory will be described from three main perspectives and the risks and chances for relationship quality will be shown. The review indicates that most studies in the field are founded on a positivistic basis. Relationships are treated as static dyads neglecting contextual factors. Thus, the insight into relational processes in computerized environments remains limited. As an alternative a research methodology based on the epistemological stance of social constructionism is proposed. It will be explained, how the researchers’ view can be broadened by applying the method of the ‘narrative interview’ in practice based studies in computer-mediated contexts. In the concluding part, the contribution of this approach to research and practice will be discussed.
Faculties and Departments:06 Faculty of Business and Economics > Departement Wirtschaftswissenschaften > WWZ Forum
12 Special Collections > WWZ Publications > WWZ Discussion Papers and Working Papers
UniBasel Contributors:Meissner, Jens
Item Type:Working Paper
Publisher:WWZ, University of Basel
Number of Pages:22
Note:Publication type according to Uni Basel Research Database: Discussion paper / Internet publication
Language:English
Identification Number:
  • handle: RePEc:bsl:wpaper:2005/15
Last Modified:09 Mar 2018 10:53
Deposited On:08 Mar 2018 08:47

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