Speak your mind, but watch your mouth: Complaints in CouchSurfing References

Dayter, Daria and Rüdiger, Sofia. (2014) Speak your mind, but watch your mouth: Complaints in CouchSurfing References. In: Face Work and Social Media. Wien, pp. 193-212.

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This paper examines the objectification strategies used by members of the hospitality network CouchSurfing to perform complaints in peer references. Complaints on CouchSurfing pose a threat to the face of the complainant as well as the complainee, since unfounded complaints may deduct from the complainant’s trust capital on the network. In order to balance the need for honest references and the desire to protect their positive face, reference writers heavily invest in objectivity. This sets CouchSurfing apart from offline complaining contexts, which involve redress to the addressee’s face, and other CMC environments which exhibit little modification of complaint. In addition to traditional objectification strategies such as empiricist discourse, witness corroboration, graphic description and script formulations, our subjects draw on mitigation as a supportive move.
Faculties and Departments:04 Faculty of Humanities and Social Sciences > Departement Sprach- und Literaturwissenschaften > Fachbereich Englische Sprach- und Literaturwissenschaft > English Linguistics (Locher)
UniBasel Contributors:Dayter, Daria
Item Type:Book Section, refereed
Book Section Subtype:Further Contribution in a Book
Series Name:Hildesheimer Beiträge zur Medienforschung
Issue Number:2
Note:Publication type according to Uni Basel Research Database: Book item
Last Modified:04 Jan 2018 12:57
Deposited On:04 Jan 2018 12:57

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