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Methods for Service Quality Assurance

Bruhn, Manfred. (2011) Methods for Service Quality Assurance. In: Quality Management for IT Services. Perspectives on business and process performance. Hershey, PA, pp. 46-75.

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Official URL: http://edoc.unibas.ch/46686/

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Faculties and Departments:06 Faculty of Business and Economics > Departement Wirtschaftswissenschaften > Professuren Wirtschaftswissenschaften > Marketing und Unternehmensf├╝hrung (Bruhn)
UniBasel Contributors:Bruhn, Manfred
Item Type:Book Section
Book Section Subtype:Further Contribution in a Book
Publisher:Business Science Reference
ISBN:978-1-61692-889-6
e-ISBN:978-1-61692-891-9
Note:Publication type according to Uni Basel Research Database: Book item
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Last Modified:22 Mar 2018 13:21
Deposited On:22 Mar 2018 13:21

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