Bruhn, Manfred. (2011) Methods for Service Quality Assurance. In: Quality Management for IT Services. Perspectives on business and process performance. Hershey, PA, pp. 46-75.
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Official URL: http://edoc.unibas.ch/46686/
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| Faculties and Departments: | 06 Faculty of Business and Economics > Departement Wirtschaftswissenschaften > Ehemalige Einheiten Wirtschaftswissenschaften > Marketing und Unternehmensführung (Bruhn) |
|---|---|
| UniBasel Contributors: | Bruhn, Manfred |
| Item Type: | Book Section |
| Book Section Subtype: | Further Contribution in a Book |
| Publisher: | Business Science Reference |
| ISBN: | 978-1-61692-889-6 |
| e-ISBN: | 978-1-61692-891-9 |
| Note: | Publication type according to Uni Basel Research Database: Book item |
| Identification Number: | |
| Last Modified: | 22 Mar 2018 13:21 |
| Deposited On: | 22 Mar 2018 13:21 |
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