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User-friendly locations of error messages in web forms : put them on the right side of the erroneous input field

Seckler, M. and Tuch, A. N. and Opwis, K. and Bargas-Avila, J. A.. (2012) User-friendly locations of error messages in web forms : put them on the right side of the erroneous input field. Interacting with computers : the interdisciplinary journal of human-computer interaction, Vol. 24, Iss. 3. pp. 107-118.

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Official URL: http://edoc.unibas.ch/dok/A6008348

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Abstract

There are many ways of placing error messages in web forms. A study of web conventions shows that the most common approach is to display error messages embedded in the form at the top of the entire form. Six frequent locations (right, left, above and below the erroneous input field, as well as on the top and at the bottom of the form) were tested in an online study with n = 303 participants. Results of efficiency, effectiveness and satisfaction show that the locations near the erroneous input field lead to a significantly better performance than the error messages on the top and at the bottom of the form; in addition error messages on the right side of the erroneous input field were subjectively evaluated as the most satisfying and intuitive by participants. The results indicate possible improvements for online shops, where error messages are currently mostly placed on the top of the form.
Faculties and Departments:07 Faculty of Psychology > Departement Psychologie > Forschungsbereich Persönlichkeits- und Entwicklungspsychologie > Allgemeine Psychologie und Methodologie (Opwis)
UniBasel Contributors:Bargas-Avila, Javier Andrés and Seckler, Mirjam and Tuch, Alexandre N and Opwis, Klaus
Item Type:Article, refereed
Article Subtype:Research Article
Bibsysno:Link to catalogue
Publisher:Elsevier
ISSN:0953-5438
Note:Publication type according to Uni Basel Research Database: Journal article
Last Modified:11 Oct 2012 15:31
Deposited On:11 Oct 2012 15:20

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