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ZeGo : development and validation of a short questionnaire to measure user satisfaction with e-Government portals

Bargas-Avila, Javier A. and Orsini, Sebastien and de Vito, Marco and Opwis, Klaus. (2010) ZeGo : development and validation of a short questionnaire to measure user satisfaction with e-Government portals. Advances in human-computer interaction, 2010, Article ID 487163, 10 pages.

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Official URL: http://edoc.unibas.ch/dok/A5840162

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Abstract

In recent years, electronic services delivered via the World Wide Web have become increasingly important to governments. Substantial investments have been made to provide crucial services and information to citizens, businesses and governmental institutions. This article presents the development of a short questionnaire to measure user satisfaction with e-Governmental portals. After two validations of the instrument with federal e-Governmental portals in Switzerland, a final set of 15 items remained that were tested with 2498 participants. The final version showed high internal consistency (Cronbach ) of .91, good item difficulties (.51 to .82) and discriminatory power coefficients (.49 to .81) as well as a moderate average homogeneity of .47. The survey was translated into five languages.
Faculties and Departments:07 Faculty of Psychology > Departement Psychologie > Forschungsbereich Persönlichkeits- und Entwicklungspsychologie > Allgemeine Psychologie und Methodologie (Opwis)
07 Faculty of Psychology > Departement Psychologie > Ehemalige Einheiten Psychologie > Mensch-Maschine Interaktion (Bargas-Avila)
UniBasel Contributors:Bargas-Avila, Javier Andrés and Orsini, Sébastien and de Vito, Marco and Opwis, Klaus
Item Type:Article, refereed
Article Subtype:Research Article
Bibsysno:Link to catalogue
Publisher:Hindawi Publishing Corporation
Note:Publication type according to Uni Basel Research Database: Journal article
Last Modified:04 Sep 2015 14:31
Deposited On:14 Sep 2012 07:04

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